Linda the bank teller
Tversky and Kahneman · the conjunction fallacy
Participants read a description of Linda: single, outspoken, deeply concerned with discrimination and social justice. They were then asked which was more probable, that Linda is a bank teller, or that she is a bank teller who is active in the feminist movement.
The turn: A large majority chose the second, which cannot be more probable than the first, because it is a subset of it. The detailed story was more representative of the description, and representativeness beat logic.
Lesson: Adding plausible detail makes a scenario feel more likely while making it mathematically less likely.
The wheel of fortune
Anchoring
Participants watched a wheel spin and stop on a number that was, unknown to them, rigged to land on 10 or 65. They were then asked what percentage of United Nations member states were African.
The turn: Those who saw 10 guessed around 25 per cent. Those who saw 65 guessed around 45 per cent. A number they had just watched come from a spinning wheel moved their estimate substantially.
Lesson: Anchors work even when the anchor is visibly irrelevant and the person knows it.
The flight instructors
Regression to the mean
Israeli flight instructors told Kahneman that praising a cadet for a good manoeuvre was followed by worse performance, while criticising a bad one was followed by improvement. They concluded that praise hurts and criticism helps.
The turn: Both patterns are what regression to the mean produces on its own. An exceptional performance is usually followed by a more average one regardless of what anyone says.
Lesson: Wherever performance is noisy, the world will appear to reward punishment and punish reward.
The cold-hand experiment
Peak-end rule and duration neglect
Participants held a hand in painfully cold water for 60 seconds. In a second trial they did the same 60 seconds, then kept the hand in for a further 30 seconds while the water was warmed very slightly, still unpleasant but less so.
The turn: Asked which trial they would repeat, most chose the longer one, which contained strictly more total pain. The gentler ending dominated the memory, and the extra duration barely registered.
Lesson: Memory records peaks and endings, not totals, and memory is what you use to choose next time.